Due to our commitment to process orders quickly, once the checkout process is complete, or the phone order is placed, we immediately submit your order to our order processing team. Therefore, we will make our best efforts to cancel any order, but if it has already been processed, this may not be possible. If you would like to return your item, please refer to our Return Policy. However, if an item is on back order, your card will not be charged, and we will contact you to inform you of the estimated delivery date and request your approval. Your card will only be charged once you have approved in writing the item’s new delivery date. Please refer to our Back Order Policy below. Order cancellations may be subject to an order cancellation fee of 10% of invoice total.
Due to our commitment to process orders quickly, once the checkout process is complete, or the phone order is placed, we immediately submit your order to our order processing team. Therefore, we cannot cancel any orders once the order has been processed. However, you can contact us at firstname.lastname@example.org and submit a request within 1 hour after the order was placed, or call us at 864-663-2271 (please do not leave a message) and we will attempt to change your order for you. We will try our best but we cannot guarantee that your order can be changed. If your order has been processed or shipped, we will be unable to change or cancel the order.
Back Ordered Items
Our goal is to provide the most pleasant shopping experience. However, due to high daily sales volume, some “in stock” items might be sold out at the time we receive your order. We will promptly notify you via email of the back order and the expected time of shipping. We will not charge your credit card until you have approved in writing the item’s new delivery dates.
Billing and Refunds
In most cases, all merchandises properly returned are eligible for a refund, with credit to the original payment method, or a store credit will be issued. The refund or store credit will be issued within 15 business days approximately, once you return item(s) has been received and inspected. In cases of custom items or sales items, the manufacturer may have a refund policy on returned items that differs from our normal policy on returns. Please check with us if you feel your item falls in this category. We would be happy to help you fully understand the particular terms of all our different manufacturers.
Note:If you have any questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, they will require us to respond in writing to the dispute/chargeback. If we can determine that there was never an attempt to contact us beforehand, we will apply a $25.00 handling fee that will be deducted from your refund or charged to you in order to handle the response to your credit card company