To return or exchange an item, please follow the next steps:
1) Submit a Return/Exchange Request Form. Please contact us at firstname.lastname@example.org . Send us a mail and we will immediately send you back a Exchange/Return Request Form with all the information required for the return or exchange.Fill the Request Form and email it back to us. It is important to include all the requested information and please tell us clearly the reason for the return or exchange.
Once we receive the Request Form, we will send you back a Returned Merchandise Authorization Number (RMA#) approving the return/exchange. All returned items must be authorized by a RMA#. The return address to ship your item back will be included with the RMA#. This RMA# will be emailed back to you within 3 to 5 business days after we receive your Request Form.
2) Returning product with a RMA#. Please print the RMA and follow the instructions on the RMA to return your item. All items must be returned in original condition, including the original packaging, containers and all documentation. Custom-made items or special orders are not returnable.
Outbound shipping charges will be deducted from the refund/exchange, including orders with free shipping. Customers are responsible for the return shipping charges.
Used items, or items showing any sign of use (i.e.: scratches or any marks), or items without intact original packaging or manuals are not returnable or refundable.
If a shipment is refused, we will issue a refund less 25% handling fee of invoice total, and less all outbound and inbound shipping charges, unless the item is damaged. Please do not refuse a shipment unless the item is damaged or you will be charged.
Please insure the package for the outbound shipping. Damaged merchandise will not be accepted for refund or exchange.
For the return of oversized Items shipped by freight, a return fee may apply. Please contact us for specifics at email@example.com
If your order is delivered to your home with packaging removal services, it is the customer’s responsibility to ask the trucking company to keep the original packaging should you decide to return the item.
Custom-made items or special orders are not returnable.
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